How can we help?
We're available from 9am to 9pm everyday.
Write to us
Include your Order ID for the fastest response.
Message us
DM us for product questions or order help.
Frequently asked questions
How do I track my order?+
After payment, you'll receive a confirmation email with your order details. You can also go to Account → Your orders → View order details. Keep your Order ID handy if you contact us.
When will my order be delivered?+
Orders are typically delivered within 5–7 business days after payment, depending on your location. You'll receive updates by email as your order progresses.
I paid but didn't receive a confirmation email+
Check your spam or promotions folder first. Make sure the email address at checkout was spelled correctly. If you still can't find it, email us with your name, phone number, and payment date.
Can I change my delivery address?+
Contact us as soon as possible after placing your order. If your order hasn't been dispatched yet, we'll do our best to update the address.
What payment methods do you accept?+
We accept UPI, credit and debit cards, and net banking through Razorpay on marham.co.in. All payments are secure and processed at checkout.
Can I return or exchange a product?+
We craft each bottle with care and the process follows a strict quality code, so unfortunately we don't replace our products. However, if you've received a damaged product, please email us within the next 24 hours of accepting delivery, along with the relevant images, and we'll help you out with a refund wherever applicable.